Simply choose a plan from the Trusitio.com homepage and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat during business hours.
We accept Direct-Debit, or PayPal for payment. If you choose the monthly invoicing option, you’ll be sent an invoice via email each month. Payment is due upon receipt of that invoice. As an alternative, you can pay for a years service upfront and avail of our special discount. Please ask about this when you inquire about our service.
Absolutely. All we ask is you give us 30-days notice*. If you are unhappy with the service you have received from Website Care please let us know how we could have improved our service.
*Note: If you have paid for a maintenance package in full Semi-Annually or Annually and decided to cancel, we will not be able to issue a refund.
As a member you can submit a support ticket with the work required or issues to fix. We then begin working on the task and if it will take more than the included 30min of WordPress support, we’ll provide you with recommendations and time estimates.
Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our developers.
We are very serious about security. We use state-of-the-art encryption, strong passwords, two-factor authentication for all critical management tools. We remotely monitor your site for updates or issues.